Privacy Policy

1. Overview

Tabgen ("we," "our," or "us") is committed to protecting your privacy and handling your personal and business data with the highest standards of care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our Platform, website, and mobile application.

This Policy applies to all users of the Tabgen Platform, including distributors, pharmacies, hospitals, clinics, and any other healthcare providers who access our services. By using Tabgen, you consent to the data practices described in this Policy.

We never sell your personal or business data to third parties. Your data is used solely to operate and improve the Tabgen Platform and services.

2. Information We Collect

We collect different types of information to provide and improve our services:

Category	Examples	Purpose
Account Information	Name, email, phone, business name, address	Account creation & authentication
Business Data	Drug license number, GST number, business registration	Compliance verification
Transaction Data	Orders placed, amounts, products, delivery details	Service delivery & invoicing
Usage Data	Pages visited, features used, session duration	Platform improvement
Device Data	IP address, device type, browser, OS version	Security & compatibility
Location Data	Delivery addresses, GPS (with consent, mobile app)	Logistics optimization

3. How We Use Your Data

We use the information we collect for the following purposes:

To create, maintain, and manage your Tabgen account
To process orders, facilitate transactions, and generate invoices
To verify your licensing and regulatory compliance status
To provide real-time order and delivery tracking information
To generate analytics and business performance reports for your account
To send order confirmations, delivery updates, and service notifications
To improve our Platform features, user experience, and performance
To detect, prevent, and investigate fraud, security incidents, or abuse
To comply with legal obligations and regulatory requirements under Indian law
To respond to your support queries and resolve disputes

4. Data Sharing

We share your information only in the following circumstances, and never for advertising purposes:

Between Platform Parties: Transaction-related data is shared between the buyer and distributor involved in an order to fulfill that order.
Service Providers: We work with trusted third-party vendors for payment processing, cloud hosting, SMS/email delivery, and analytics — all bound by confidentiality agreements.
Legal Compliance: We may disclose data to government authorities, regulators (such as CDSCO), or law enforcement when required by applicable Indian law or court order.
Business Transfers: In the event of a merger, acquisition, or sale of business assets, your data may be transferred to the new entity, subject to this Privacy Policy.

We do not sell, rent, or trade your personal or business information to any third party for marketing or commercial purposes.

5. Data Security

We implement industry-standard technical and organizational security measures to protect your data from unauthorized access, loss, misuse, or alteration. These measures include:

SSL/TLS encryption for all data transmitted between your device and our servers
AES-256 encryption for sensitive data stored in our databases
Regular security audits and vulnerability assessments
Role-based access controls limiting employee access to data on a need-to-know basis
Multi-factor authentication for administrative systems
Automated monitoring for suspicious activity and potential breaches

Despite our best efforts, no system is completely secure. We encourage you to use strong passwords and report any suspected security incidents to us immediately at connect@tabgen.in.

6. Cookies & Tracking

Our Platform uses cookies and similar tracking technologies to enhance your experience and gather analytical insights. We use:

Essential Cookies: Required for the Platform to function properly (login sessions, security tokens).
Analytics Cookies: Help us understand how users interact with the Platform so we can improve it.
Preference Cookies: Remember your settings and personalization choices.

You can control cookie settings through your browser. Disabling certain cookies may affect Platform functionality. Our mobile app may use device identifiers and analytics SDKs for similar purposes, all disclosed at app installation.

7. Your Rights

As a user of the Tabgen Platform, you have the following rights with respect to your data:

Right to Access

Request a copy of all personal data we hold about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of your data, subject to legal obligations.

Right to Object

Object to processing of your data for specific purposes.

Right to Portability

Receive your data in a structured, machine-readable format.

Right to Restriction

Request limitation of how we process your data in certain cases.

To exercise any of these rights, contact us at connect@tabgen.in. We will respond within 30 days as required under applicable law.

8. Data Retention

We retain your personal and business data for as long as your account is active or as necessary to provide our services. Specific retention periods include:

Account Data: Retained for the duration of your account, plus 3 years after closure
Transaction Records: Retained for 7 years to comply with Indian tax and accounting laws
Compliance Documents: Retained as required by pharmaceutical regulatory authorities
Usage & Analytics Data: Retained in aggregated form for up to 2 years

After the applicable retention period, data is securely deleted or anonymized in a manner that prevents identification.

9. Children's Privacy

The Tabgen Platform is designed exclusively for use by businesses and professionals operating in the pharmaceutical distribution sector. Our services are not directed at individuals under the age of 18.

We do not knowingly collect or process personal data from minors. If you believe a minor has provided us with personal information, please contact us at connect@tabgen.in and we will delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

Update the "Last Updated" date at the top of this page
Send a notification to your registered email address
Display a prominent notice on the Platform for at least 30 days

Your continued use of the Tabgen Platform following notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer:

Tabgen – Data Privacy
Email: connect@tabgen.in
Phone: 81219 68149
Address: Hyderabad, Telangana, India
Website: tabgen.in

We will acknowledge your request within 48 hours and provide a substantive response within 30 days.